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Term Dates for all schools until July 2013
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Dates when Year 6 pupils will sit the papers during 2011/12
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Find out which catchment school your child will go to
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Contact details
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Secondary/Post 16/All-age Schools
Contact details
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Your guide to Higher Education funding
Raising a Concern or Making a Complaint
The following procedures apply to all staff, schools and non-school based activities and services
We welcome feedback on all aspects of our work.
The majority of children have a happy and rewarding experience at school in Guernsey and Alderney.
However, in a small number of cases, things do not always run smoothly.
The Education Department and its staff throughout all the island's schools and services are committed to giving their best to all their pupils.
Schools
If you feel you have any reason to complain about your child's education or their experiences at school, we would ask you to follow the following procedure to ensure your grievance is dealt with in the most appropriate way.
In the first instance you should contact the school directly to explain the reasons leading to your concerns.
In the majority of cases the headteacher and school staff will deal with any problems quickly and efficiently.
If, however, you wish to take your complaint further you need to put your concerns in writing to the Education Department. If the matter is urgent, please telephone the Deputy Director (Education), but you must ensure that this is followed up as soon as possible with the complaint in writing.
By doing this you will ensure your complaint is dealt with in the most appropriate way by an experienced member of staff.
You will be notified in writing of receipt of your complaint within a few days.
An Education Officer will be designated to deal with your complaint and will check that the headteacher of your child's school has already been asked to try to resolve the situation.
The Education Officer will follow through the complaint to its conclusion and will keep you informed of the outcome.
Education Department
If you have a complaint about the way the Department has dealt with a particular matter then please put it in writing to the Chief Officer, Education or use the Complaints Form which can be downloaded below.
Information on what constitutes a complaint can also be downloaded below.
Document downloads
Complaints Form
Complaints Form (word document)
What is a complaint?
pdf document (41KB)
Education Department
Address: PO Box 32, Grange Road, St Peter Port, Guernsey, GY1 3AUTel: +44 01481 733000 Fax: +44 01481 714475 Email: office@education.gov.gg
